Due to the current COVID-19 situation, delivery times may be longer than usual.
Thank you for shopping with Bluebells & Bumblebees. We hope that you LOVE your purchases!
Non personalised items are dispatched within 1-3 working day. (Please note that Saturdays, Sundays and bank holidays are not classed as working days).
Personalised items can take up to 5-7 working days.
For next day/urgent postage requests please email: firstname.lastname@example.org
Postage rates will be calculated automatically when you checkout.
Orders can not be amended once completed.
Orders will be sent to the address given when placing the on the website. We can not change the item or delivery address once its dispatched or take responsibility for lost or stolen items if parcels are left somewhere different from the address given.
EUROPE & REST OF THE WORLD
To place orders and for shipping rates please contact us at email@example.com
Alternatively, you can message us on our Instagram /Facebook page.
We will be more than happy to help you with your order!
EXCHANGE & RETURNS
Not happy with your Bluebells & Bumblebees purchase?
If you are not 100% satisfied, you can return your goods for whatever reason, provided you request a refund within 3 days of receiving your goods.
Please email us at firstname.lastname@example.org with the following details: your name, order number, the product you wish to return and the reason for your return.
The goods have to be undamaged and unused. Returns that are damaged or soiled, washed, altered or worn may not be accepted and may be sent back to the customer and/or a refund refused.
If approved, your refund (if the goods are still in perfect unworn condition, including all tags and packaging) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow one week from receipt of the parcel before the refund is completed.
Please note we can not accept returns on personalised items or sale items.
When returning items the customer must send the products back using a track and signed for postage which is paid by the customer. We can not accept responsibility for any items which are lost in transit.
Once goods are received, your order will be checked and if approved the process will take up to 2 working days to process through our system.
Refunds will be credited to match the original form of payment. This will normally show in your account within 10 days. This will exclude shipping costs (with the exception of faulty items )
Unfortunately we can not offer exchanges at the moment.